Frequently Asked Questions

Are transit times guaranteed?

Transit times are guaranteed only if noted as such on the carrier options list returned for your quote. All other transit times are reliable, but not guaranteed. Transit times do not include the day of pickup.

What happens if my shipment isn't ready when the driver comes?

Most commonly, the driver will not wait. The driver will be dispatched for the following day, which delays your service. You will be assessed a fee if the carrier charges for the duplicated pickup.

What should I do with the Bill of Lading?

All parties involved should have a copy of the Bill of Lading (buyer, seller and carrier). It is imperative that the BOL be given to the truck driver when he makes the pickup. Keep one copy for your records.

How should I package my shipments?

Please package, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway adhesive. Improper packaging may void the carrier's liability for damage. Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels must be placed on every piece or package.

Can I schedule a shipment and have it picked up on the same day?


Can I estimate the weight of my shipment?

If an inaccurate weight or class is used and a shipment is reweighed or re-classed by the carrier, those costs may be passed on to you. Reweighing may also delay delivery.

What is dimensional weight?

Dimensional weight is a standard formula used throughout the freight industry that considers a package's density when determining charges. Transportation charges are based on the gross weight of the shipment or the dimensional weight of the shipment; whichever is greater. Simply put, dimensional weight is when the weight of a package is inappropriately less than the actual size of the package. For example, a box filled with inflated balloons.

How do I figure out DIM weight?

The formula for DIM weight is Height x Width x Length / by 166= DIM weight
Example 12 x 11 x 10 / 166= 7.95

When do dimensional weight charges apply?

When the actual weight of a package is less than the calculated dimensional weight, carriers charge by the dimensional weight.